Shipping policy
Last Updated: September 26, 2026
VELVORO currently ships to customers in the United States.
1. Shipping Cost
Free shipping is currently offered throughout the United States.
2. Order Processing
Orders generally require approximately 2–3 business days for processing and fulfillment before shipment.
Processing times may occasionally be longer during periods of unusually high order volume, holidays, or circumstances outside our reasonable control.
3. Delivery Time
After fulfillment, estimated shipping time is approximately:
8–12 business days
Therefore, customers should generally allow approximately 10–15 business days in total for processing and delivery.
Delivery estimates are estimates and are not guaranteed delivery dates.
4. Tracking
Where tracking information is available, it will be provided to the customer after the order has been shipped.
Customers should allow some time for tracking information to become active after shipment.
5. Shipping Delays
Delivery may occasionally be delayed because of:
- Carrier delays
- Weather
- Holidays
- High shipping volume
- Incorrect or incomplete addresses
- Customs or regulatory issues
- Other circumstances outside VELVORO's reasonable control
If VELVORO becomes aware that an order cannot be shipped within the applicable promised timeframe, we will communicate with the customer and provide the options required by applicable law. U.S. FTC rules require appropriate notice and refund/cancellation procedures when a seller cannot meet its promised shipping timeframe.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet been shipped, contact us immediately at Support@tryvelvoro.com if you need to correct your address.
Once an order has been shipped, we may be unable to change the delivery address.
Customers may request cancellation of an order within 48 hours after placing the order.
Cancellation within 48 hours
Contact:
Support@tryvelvoro.com
with your order number and cancellation request.
We will make reasonable efforts to cancel the order before it enters fulfillment or shipment.
After 48 hours
After the 48-hour cancellation period, an order may already have entered processing, fulfillment, or shipment and may no longer be cancellable.
If the order has already shipped or has been delivered, the customer may instead be eligible to request a return under our Refund & Return Policy.
Shipping-delay exception
Nothing in this cancellation policy limits cancellation or refund rights that may apply under applicable law, including rights associated with an unexpected shipping delay. U.S. FTC rules require sellers to provide appropriate cancellation/refund options when merchandise cannot be shipped within the promised timeframe.