Refund policy

Last Updated: September 26, 2026

At VELVORO, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with this policy.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The product must be unused.
  • The product must not be damaged due to customer use.
  • The product should be returned in its original condition.
  • Proof of purchase/order information may be required.

2. How to Request a Return

To request a return, contact us at:

Email: Support@tryvelvoro.com
Phone: +1 226 998 8985

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or other evidence where applicable

VELVORO will review the request and provide return instructions if the return is approved.

3. Return Shipping

Unless otherwise required by applicable law, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service because VELVORO cannot be responsible for a return that is lost in transit.

4. Refunds

Once the returned product is received and inspected, VELVORO will confirm whether it meets the return requirements.

For an eligible return, the refund will be issued within 30 days after confirmation of the returned product.

Refunds will generally be made to the original payment method.

The time required for the payment provider or financial institution to make the funds available may vary.

5. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, contact us as soon as possible at:

Support@tryvelvoro.com

Please provide your order number and photographs of the product and packaging where appropriate.

We will review the issue and determine the appropriate resolution.

6. Non-Eligible Returns

A return may be refused where the product:

  • Has been used or damaged by the customer.
  • Is returned outside the applicable return period.
  • Cannot reasonably be identified as belonging to the relevant order.
  • Has been damaged after delivery through customer use or handling.

Nothing in this policy limits any rights you may have under applicable law.