Privacy policy

Last Updated: September 26, 2026

VELVORO, operated by Velvoro LLC, respects your privacy and is committed to protecting personal information collected through our website.

Website: tryvelvoro.com
Email: Support@tryvelvoro.com

1. Information We Collect

When you shop with VELVORO, information may be collected that is necessary to process and fulfill your order, communicate with you, provide customer service, prevent fraud, and operate our website.

This may include information such as:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order information
  • Payment-related information
  • Website/device information

2. Payment Information

Payments are processed through the payment methods and payment providers available at checkout.

VELVORO does not need to directly store your complete payment-card information to process an order when payment is handled by the relevant payment provider.

3. How We Use Information

Information may be used to:

  • Process orders;
  • Fulfill and ship purchases;
  • Provide customer support;
  • Communicate about orders;
  • Process returns and refunds;
  • Detect and prevent fraud;
  • Maintain website security;
  • Improve our website and services;
  • Comply with legal obligations.

4. Service Providers

VELVORO may share necessary information with service providers involved in operating the store, processing payments, fulfilling orders, shipping products, providing technology services, or supporting the website.

Because VELVORO uses third-party suppliers located in the United States and China, information necessary to fulfill an order may be shared with the relevant fulfillment or shipping provider.

5. Marketing

Based on the information you provided, VELVORO does not currently use marketing email or SMS marketing.

If this changes, the Privacy Policy should be updated accordingly.

6. Cookies

The website may use cookies and similar technologies necessary for website functionality, security, preferences, analytics, and other website operations.

The exact cookies and tracking technologies used depend on the Shopify configuration and third-party apps installed on the store.

7. Data Security

VELVORO takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, maintain records, and enforce agreements.

9. Children's Privacy

VELVORO does not knowingly seek to collect personal information from children where prohibited by applicable law.

10. Privacy Questions

For privacy-related questions, contact:

Support@tryvelvoro.com